Enhancing quality in assessment Essay

caliber dominance refers to refers to each systematic process aimed at ensuring that work and products being developed happen upon the specified requirements and standards (Sale, 1990). Thorough testing by the feature assurance on products and run is important so as to give developers a find out to fix glitches before new technology prior to the products or services being unleashed to the consumers (Hernon & Altman, 1998). Appropriate note assurance can in addition get firms in attaining a competitive beach in the trading ecosystem which is lastly complex. It can also military service in improving customer achievement and retention rates through helping in distributing cutting strand services to consumers more dependably and faster. judgement refers to any process which appraises skills, understanding, experience and knowledge of an individual. The vital elements of estimation which requires being quality as authorizedd hold the assessors, the sagacity process, t he assessment system, collecting the evidence and making the judgment (Oakland, 1989).Assessment principles propose that assessments should be reliable, fair, flexible and valid. Assessors carrying out the assessment should make sure that assessment decisions engage the evaluation of adequate evidence which leave alone modify a judgment to be make regarding competence of an individual. Assessors judge the individuals against benchmarks or competency standards which be developed by the industry with an aim of assessing whether much(prenominal) individuals are competent. Individual inescapably of the customers should also be assessed in dress to find out whether the products and services provided to them satisfy those inevitably. This assessment allow help in understanding and improving those individual needfully (Oakland, 1989). When individual needs are met this will increase the customers propitiation, customer loyalty and also the corporation will be having a competiti ve edge over its competitors (Fox, 1993).In order for a company to be no-hit it should be able to meet the customer expectations. Customer expectations should be made public in organization where appropriate criteria should be introduced and also high standards should be set with an aim of meeting the individual needs of the customers. too during the assessment there should be a systematical way of analyzing, gathering and see evidence in order to find out how well the military operation of the company matches the standards and expectations of the consumers (Harlen, 1994). The information gathered will be used in explaining, documenting and enhancing surgery. This will help in creating an organization culture which focuses more on satisfying the individual needs of the consumers which will eventu whollyy increases the military operation of the company (Garcia, 2009).Assessment is frequently subdivided into two categories namely formative assessment and summational assessment . Formative assessment possess a developmental purpose which is aimed at helping individuals in a company to work more efficaciously through giving them feedback in connection with their performance and also ship canal of maintaining or enhancing their performance. This will help the company in ensuring that the customers needs and expectations are achieved. On the other hand, summative assessment is used to show the outcome of the individuals success in attaining the assessment criteria used in appraising the intended performance outcomes of the company. Different customers suck different needs and requirements and therefore companies should assess those needs in order to satisfy all their individual needs (Gitlow, 2005).Quality assurance process prevents hitches from occurring, detect and redress hitches that do happen, and promote higher standards of care. Assessment activity should be inwardly a quality perplexity system concerned with constant improvement. dickens main f actors which drives the demand for ensuring the quality of assessment include philosophy of quality wariness and the desire to follow the set requirements. Assuring assessment quality will leads to many benefits to the organization. Improving the consistency and quality of assessment will assist the assessors to have more confidence on their judgments, individuals to deem that they have been treated in a just way, and community, employers and other groups to value assessment judgment issued. A great concern on quality in assessment easily forms part of the overall approach of the organization and management of quality processes (Quality management and quality assurance standards, 1994).Quality assurance is real concerned on a systematic approach to put upment that is aimed at responding and recognizing to the expectation and needs of all the groups of stakeholders in organizations. Stakeholders expect quality assessment and training carried out in an environment which is systemat ic that also assures its services and processes. Quality assurance processes the support staff which supports them in providing effective and cost-effective service that is focused appropriately on the needs of customers and clients. Quality assurance involves constant improvement (Vitale & Vengroski, 1993). The cyclical approach of plan, do, assess, and act encourages the need to hightail it processes, assess their efficiency and act to continue with further improvement (Fox, 1993).organisational needs should also be assessed where all departments should be assessed and also the employees. Employees should also be allowed to have self-assessment and peer reviewed assessments so as to determine their performance and help in knowing areas to improve in order to enhance their performance (Gitlow, 2005). All the groups and stakeholders which contributes to the performance of the company should be assessed and analyze them in order to come up with effective ways of enhancing the perfo rmance of the company. This will also help in increasing customers satisfaction since all their needs will be assessed and therefore working towards fulfilling those needs. Assessing individual, groups and organizations needs therefore it very significant towards improving the performance of the company.ReferencesCiccone, K. R., & Lord, J. T. (1992). IQA-2 free burning performance improvement through integrated quality assessment. Chicago American infirmary Pub..Fox, M. J. (1993). Quality assurance management. London Chapman & Hall.Garcia, D. (2009). Quality management. Chandni Chowk, Delhi India Global Media.Gitlow, H. S. (2005). Quality management (3rd ed.). Boston McGraw-Hill/Irwin.Harlen, W. (1994). Enhancing quality in assessment. London P. Chapman Pub..Hernon, P., & Altman, E. (1998). Assessing service quality satisfying the expectations of library customers. Chicago American Library Association.Oakland, J. S. (1989). Total quality management. Oxford Heinemann superior Pub. .Quality management and quality assurance standards. (1994). Sydney Standards Australia .Sale, D. N. (1990). Quality assurance. London Macmillan.Vitale, B. A., & Vengroski, S. M. (1993). Quality assessment and improvement in long-term care a continuous process. Philadelphia F.A. Davis.Source document